Soon Facebook Messenger Will Let You Reach Out To Businesses

TechCrunch

Facebook F8 messenger

During the opening keynote at Facebook’s F8 conference, Mark Zuckerberg just announced that you’ll soon be able to reach out to businesses from within the standalone Facebook Messenger app.

Instead of emailing a company’s support line to change your order or check tracking progress, you’ll be able to communicate via quick messages with embedded images and location data.

fb-messenger-receipt

As TechCrunch’s Jon Russell noted on Twitter, its a feature that Asian messaging apps like Line have been using to transform their communication tools from simple chat apps into platforms that bring in significant revenue:

While it’s an established model, we’ve yet to see a company successfully bring the strategy over to Western markets. With its billion-plus users, Facebook might have a big enough…

View original post 14 more words

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s